Administration-to-Consumer, abgekürzt A2C, ist eine Handlung im E-Business zwischen einer staatlichen Stelle (z. B. öffentlichen Verwaltung) und dem Bürger (Endkunden). Seit längerem bemühen sich auch Verwaltungsbehörden um die Vereinfachung der Kommunikation mit dem Bürger. E-Business-Plattformen ermöglichen unter anderem die Bearbeitung von Formularen, die sich herunterladen, bearbeiten und online zurücksenden lassen. Der Gang in die Behörde entfällt und die Bearbeitung wird beschleunigt.

Bekannt ist insbesondere das ELSTER-Projekt, das eine Bearbeitung der Steuererklärung ohne das manuelle Ausfüllen der Steuerformulare ermöglicht.

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